The Employees’ Compensation Commission (ECC), a government owned and controlled corporation attached to the Department of Labor and Employment for policy and program coordination, had recently passed the ISO 9001:2008 certification after TUV Rheinland audited its processes, Labor and Employment Secretary Rosalinda Dimapilis-Baldoz said yesterday.
“Achieving ISO certification is a necessary management tool to improve the effectiveness and efficiency of the services provided by the organization,” Baldoz commented after she received the report on ECC’s hurdle of the ISO certification process from Executive Director Stella Zipagan-Banawis.
In her report to the labor and employment chief, Director Banawis said the ECC commits to continuously improve the quality of its services through regular audits of its management system for better service delivery and customer satisfaction.
Baldoz said the goal of the DOLE is to have all of its offices acquire the ISO certification, but also to have a world- class standard of services and improved working processes within the DOLE which will result to excellent customer service, staff motivation, productivity, and a better work environment.
On 31 May 2013, Secretary Baldoz issued Memorandum Order No. MD-42-166 directing all DOLE offices to be ISO-certified.
As of date, a total of 564 processes and programs of DOLE offices have been ISO-certified, as follows: Region 7 (49); Region 9 (56); Region 11 (25); Region 6 (25); Region 10 (59); Region 3 (43); CAR (44); Caraga (46); Region 12 (78); Occupational Safety and Health Centre (9); Overseas Workers Welfare Administration (22); National Maritime Polytechnic (94); Philippine Overseas Employment Administration (37); and TESDA (two programs).
The regions yet to attain ISO certifications, but are already in various stages of the process, are NCR, Regions 1, 2, 4-A, 4-B, and 5, while the attached agencies yet to be ISO-certified are the Institute for Labor Studies, National Conciliation and Mediation Board, National Labor Relations Commission, National Wages and Productivity Commission, and the Professional Regulations Commission.
The DOLE Central Office, on the other hand, is now preparing for internal quality audit next week and targets June of the year to be ISO-certified.
“The certification of the ECC’s QMS covers ECC core processes, such as development and review of policy on Employees’ Compensation Program, disposition of employees’ compensation appealed cases, rehabilitation of persons with work-related disabilities, and information dissemination,” Baldoz said.
Having an ISO certification means that the clients can expect a more efficient and more effective implementation of the Employees’ Compensation Program (ECP), Banawis added.