This DOLE call center officer is a “master”, up close and personal
“Mr. Bautista was evidently a master when it comes to the topic of labor standards. I believe this is due to his 30-year tenure at the DOLE. He made the discussion lively and allowed the participants to raise questions and clarifications.”
This lavish praise came from Mary Grace L. Rosales, Human Capital Manager of Surefire Social Corporation, after an officer of the DOLE Call Centre, Petronilo Bautista, appeared before the company’s 10 people managers last 12 February for a one-day learning session on general labor standards.
“I learned a number of information from our encounter with Mr. Bautista,” said Sherwin de Jesus, a senior software architect at the company. “He answered our queries and concerns in a witty manner. He seemed to be knowledgeable and showed great expertise on labor topics.”
These positive feedbacks, regular as they were but sometimes go unreported, have rubbed on the action officers of the DOLE Call Center, prompting Labor Communications Office Director Nicon F. Fameronag to instruct the Call Center supervisor, Veronica Almazora, to make a weekly monitoring of clients’ feedback on Call Center operation.
Surefire Social Corporation, a digital marketing company that seeks to help businessness promote their products and services to the online community, invited Bautista to the orientation through DOLE-NCR Regional Director Alex Avila, and speak on general labor standards; labor relations; and other labor-related topics, such as anti-sexaul harrassment, drug-free workplace, HIV Aids, etc. The company, established in October 2013 and located in Makati City, has 71 employees.
“The invitation stemmed from a call of Jenelyn M. Layderos, a Surefire human resource associate, who inquired on DOLE policy on night shift work and training bond. It happened that Mr. Bautista got the call, and Layderos said he answered her queries like a pro. She brought the idea of inviting Bautista to the company to Ms. Rosales, who extended the invitation,” Almazora said.
Bautista talked about wages; working hours; holiday pay; maternity and paternity leave; retirement pay; separation pay; payroll; and other topics on general labor standards. He also shared information on the work of the DOLE.
“We appreciated his expertise. Now, we know where to go in terms of policies and guidelines for our company’s smooth operation,” said Princess Soriano of Surefire’s Finance Department.
Fameronag commended Bautista for the goodwill he generated for the DOLE with his action as a resource person.
He said the DOLE Call Center, which is guided by its motto, “Serbisyong Magalang at Mahusay na Impormasyon sa Labor and Employment”, or S.M.I.L.E., will always be ready to answer calls from the public.
The DOLE Call Center operates Mondays to Fridays, including holidays, from 6:00 A.M. to 6:30 P.M.