The DOLE Call Center has notched another accomplishment in its service delivery when one of its action officers, Melvin Pelinta, paved for the release of the backpay of a distressed caller.
Vanessa Fernandez, who resigned last March 2015 after rendering three years of service at Salmat Trading Services in Paranaque City, called up the DOLE Call Center on 17 August 2015 to request for assistance. Ms. Pelinta received her call.
Fernandez complained she was not able to receive her backpay on the date promised by the company, lamenting that she needed money for her medical expenses as she was suffering from sore eyes.
Pelinta promptly called Salmat Trading Services to inquire on the delayed payment of the caller’s backpay. She coordinated with Dona Lopez, the company’s Payroll Assistant, who then promised to release the backpay amounting to P5,800.00 on 18 August 2015.
“We exerted our efforts to speed up the processing of the money claim,” said Pelinta, adding that it “is our duty and commitment to help the best way we can to ensure that we will help facilitate our caller’s needs.”
“Maraming salamat, Ms. Pelinta,” Fernandez said when she called again to express her appreciation to the effort exerted by the DOLE Call Center.
Labor and Employment Secretary Rosalinda Dimapilis-Baldoz earlier stepped up the services of the Call Center by encouraging a citizen-driven monitoring of all business establishments’ compliance to occupational safety and health standards.
The Secretary has enjoined the public to notify the DOLE Department of Labor and Employment about issues, concerns, inquiries, and complaints on occupational safety and health, particularly on worksites that pose dangers or hazards to workers and the public through the DOLE Call Center hotline, or through its email address, firstname.lastname@example.org or email@example.com.
Meanwhile, Director Nicon F. Fameronag of the Labor Communications Office who oversees the operations of the Call Center constantly reminds the DOLE Call Center Action Officers to give their best effort in facilitating the callers’ request for assistance, especially in terms of backpay, delayed salary payment, other money claims, and other labor and employment concerns.
“If you can go the extra mile, which is to call the company concerned just to ensure the callers that the goal of the DOLE Call Center is to practice S.M.I.L.E. or Serbisyong Magalang at Mahusay na Impormasyon sa Labor and Employment, that would be commendable. Through this process, we prevent conflict and misunderstanding and help achieve harmony and productivity in the workplace,” Fameronag said.
The DOLE Call Center with telephone numbers 02-5278000, operates from 6:00 A.M. to 6:30 P.M., Mondays to Saturdays including holidays.
END/ALDM/with a report from MCP